Collection: Return policy

Last updated: [Date of update]

At Nobilis Causa SL (imperivmbrand.com), we strive to offer you the highest quality products. If you are not completely satisfied with your purchase, we offer the option of returning it, subject to the following conditions.

1.⁠ ⁠RIGHT OF WITHDRAWAL
In accordance with current European Union legislation, you have the right to withdraw from the purchase contract within 14 calendar days of receiving the products without giving any reason.

The right of withdrawal can be exercised without having to state a reason for the return. To do so, simply notify us of your decision to withdraw using a withdrawal form or by email to tiendaimperivm2003@gmail.com.

2.⁠ ⁠RETURN CONDITIONS
Products must be returned in the same condition as received, unused, with original tags attached, and in their original packaging (if possible).

Returns will not be accepted for products that have been modified, damaged, or misused.

Return shipping costs will be borne by the customer, unless the product is defective or arrived in poor condition.

3.⁠ ⁠RETURN PROCEDURE
To make a return, follow these steps:

Notification: Contact us at tiendaimperivm2003@gmail.com to inform us of your intention to return the product.

Withdrawal form: If necessary, we will provide you with a withdrawal form that you can fill out and send to us.

Returning the product: Once you receive authorization to return the product, send it to the following address:

Nobilis Causa SL
Calle Mandri 29, 08022, Barcelona, ​​Spain

Make sure you use a secure and trackable shipping method.

Confirmation: You will receive an email confirming receipt of your return. After verifying that the product meets the return conditions, we will refund you.

4.⁠ ⁠REFUND
Once we receive the returned product and verify that it meets the specified conditions, we will refund the amount using the same payment method you used for the purchase, within 14 calendar days.

If the returned product does not meet the conditions of our return policy, we will contact you to inform you and, if appropriate, return the item to you.

5.⁠ ⁠EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal will not apply in the following cases:

Customized or custom-made products.

Sealed products that are not suitable for return for health or hygiene reasons, such as underwear or products that have been opened after delivery.

6.⁠ ⁠DEFECTIVE OR DAMAGED PRODUCTS
If you have received a defective or damaged product, please contact us immediately at tiendaimperivm2003@gmail.com. We offer the option to return the product, and we will refund the shipping costs if the product is defective or incorrect.

7.⁠ ⁠CONTACT
If you have any questions about our Return Policy or need more information, please do not hesitate to contact us at:

Email: tiendaimperivm2003@gmail.com

Address: Calle Mandri 29, 08022, Barcelona, ​​Spain